Question: What steps do you follow to review our internal documentation to ensure conformity with ISO document management standards?
Answer: Taking ISO 9001 (Quality Management Systems) as an example, we apply the following process to review your documentation:
- Initial document review: We review your QMS policy to understand its scope, objectives and the processes that are covered.
- Confirmity with ISO 9001 requirements: We review how your QMS policy addresses such issues as customer satisfaction, leadership engagement, business process integration, resource allocation, monitoring & evaluation, and continual improvement.
- Documentation management: We ensure that your documents are properly structured, controlled and maintained as per ISO 9001 standards.
- Recommendations: We provide you with our recommendations for improving your documentation to meet ISO 9001 requirements (as needed).
